Customer relationship management and enterprise resource planning tools are, without a doubt, fundamental to any business. This is why most organizations need and want robust CRM and ERP solutions to help the company and eventually achieve their goals. However, advances in technology have made things even more comfortable with solutions such as microsoft dynamics 365 business central, which is essentially a unified collection of applications and tools that support both resource planning for the company (ERP) as well as customer relationship management (CRM). Dynamics 365 has proven to be a reasonably popular name in the market. And with good reason.
The cloud-based offering has been widely regarded as the perfect way to effect a profound digital transformation for businesses in various industries, including those that have traditionally been reluctant to new technologies. Do you know why it is? Because it’s just such a practical solution – transparently helping companies’ efforts to unify business requirements in the cloud, enabling unprecedented customer growth as well as much better results for the business in general. Now let’s look at some of the many ways Microsoft Dynamics 365 does all of this.
One of the key features of Dynamics 365 is that it is effortlessly integrated with existing organization systems under a unified umbrella platform in the cloud. Such integration, coupled with the functionality of Business Intelligence, is then able to guarantee that the company can quickly establish and maintain streamlined processes in all respects.
Microsoft offers this masterpiece with a highly flexible and modular license model. This means that you only choose the apps and tools you need, rather than being overloaded with apps that your business doesn’t even need. This flexibility to deeply customize your Dynamics 365 needs based on the unique needs of the business is complemented by transparent access and a stable Web user interface.
As it helps companies set up a unified platform where all of the business tools are integrated, companies can then work their way through data silos, making it easier to share data. And that, in turn, means that your employees don’t spend too much time looking for the data and information they need and allows them to work very productively. There are also artificial intelligence functions that allow companies to save time by transferring responsibility for mundane and repetitive tasks to the system. As a result, employees can devote their time to more important things.
With Dynamics 365 for Sales, as a sales management solution, you can close deals much faster than before. Here, the key factors are actionable information, personal engagement and customer management. Usable information is provided to you with its predictive analysis, digital intelligence and automated prospect rating capabilities. Personal engagement involves taking notes and sharing your work with the team and vice versa. In this way, it brings practical wisdom to your work and thus helps you to personalize each engagement in the buyer’s journey. Also, you can improve the management of your customers by receiving up-to-date social and company information.